{"id":14101,"date":"2023-11-01T14:17:00","date_gmt":"2023-11-01T14:17:00","guid":{"rendered":"https:\/\/redress.com.hk\/educational-resource\/%e4%bb%8e%e4%b8%aa%e4%ba%ba%e8%b4%ad%e4%b9%b0%e4%b9%a0%e6%83%af%e5%8e%bb%e4%ba%86%e8%a7%a3%e6%b6%88%e8%b4%b9%e8%80%85%e8%a1%8c%e4%b8%ba\/"},"modified":"2025-09-04T01:33:30","modified_gmt":"2025-09-04T01:33:30","slug":"%e4%bb%8e%e4%b8%aa%e4%ba%ba%e8%b4%ad%e4%b9%b0%e4%b9%a0%e6%83%af%e5%8e%bb%e4%ba%86%e8%a7%a3%e6%b6%88%e8%b4%b9%e8%80%85%e8%a1%8c%e4%b8%ba","status":"publish","type":"educational-resource","link":"https:\/\/redress.com.hk\/zh-hans\/educational-resource\/%e4%bb%8e%e4%b8%aa%e4%ba%ba%e8%b4%ad%e4%b9%b0%e4%b9%a0%e6%83%af%e5%8e%bb%e4%ba%86%e8%a7%a3%e6%b6%88%e8%b4%b9%e8%80%85%e8%a1%8c%e4%b8%ba\/","title":{"rendered":"\u4ece\u4e2a\u4eba\u8d2d\u4e70\u4e60\u60ef\u53bb\u4e86\u89e3\u6d88\u8d39\u8005\u884c\u4e3a"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14101\" class=\"elementor elementor-14101 elementor-8963\" data-elementor-post-type=\"educational-resource\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cbbfad e-flex e-con-boxed e-con e-parent\" data-id=\"4cbbfad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b9b9757 e-con-full e-flex e-con e-child\" data-id=\"3b9b9757\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca8dab6 e-con-full e-flex e-con e-child\" data-id=\"ca8dab6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0076ad elementor-widget elementor-widget-heading\" data-id=\"a0076ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span>Activity<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dcffd6d elementor-widget elementor-widget-heading\" data-id=\"2dcffd6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b23ab6b elementor-widget elementor-widget-heading\" data-id=\"4b23ab6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u4ece\u4e2a\u4eba\u8d2d\u4e70\u4e60\u60ef\u53bb\u4e86\u89e3\u6d88\u8d39\u8005\u884c\u4e3a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63983db8 elementor-widget elementor-widget-button\" data-id=\"63983db8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">1\u5468<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a2fe812 e-con-full e-flex e-con e-child\" data-id=\"7a2fe812\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38edac95 elementor-widget elementor-widget-heading\" data-id=\"38edac95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u7531 Redress \u521b\u5efa<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10895ef6 elementor-widget elementor-widget-heading\" data-id=\"10895ef6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Redress<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-896e738 elementor-widget elementor-widget-heading\" data-id=\"896e738\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">,<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ece8682 elementor-widget elementor-widget-heading\" data-id=\"ece8682\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2023<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aedb11a e-flex e-con-boxed e-con e-parent\" data-id=\"2aedb11a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-557aa55c animated-slow sticky-content-container e-flex e-con-boxed e-con e-child\" data-id=\"557aa55c\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d1abbfc e-flex e-con-boxed e-con e-child\" data-id=\"2d1abbfc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2736af2f elementor-widget elementor-widget-heading\" data-id=\"2736af2f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u76ee\u6807<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb6aeee elementor-widget elementor-widget-text-editor\" data-id=\"7fb6aeee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u672c\u6b21\u6d3b\u52a8\u6df1\u5165\u63a2\u7a76\u6d88\u8d39\u884c\u4e3a\u7684\u51b3\u5b9a\u56e0\u7d20\uff0c\u89e3\u6790\u8bbe\u8ba1\u5982\u4f55\u5f71\u54cd\u6d88\u8d39\u8005\u5ef6\u957f\u670d\u88c5\u4f7f\u7528\u5468\u671f\u5e76\u73cd\u89c6\u6bcf\u4e00\u4ef6\u8863\u7269\u3002 \u4f5c\u4e3a&#8221;\u518d\u5229\u7528&#8221;\u5faa\u73af\u6218\u7565\u7684\u91cd\u8981\u73af\u8282\uff0c\u672c\u6b21\u6d3b\u52a8\u805a\u7126\u957f\u6548\u8bbe\u8ba1\u7406\u5ff5\u3002<\/span><span style=\"font-weight: 400;\"><br><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6dc7cd7c e-flex e-con-boxed e-con e-child\" data-id=\"6dc7cd7c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47bab0 elementor-widget elementor-widget-heading\" data-id=\"c47bab0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u51c6\u5907\u4e8b\u9879<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-767b560c e-con-full e-flex e-con e-child\" data-id=\"767b560c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-602ff31f elementor-widget elementor-widget-heading\" data-id=\"602ff31f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u65f6\u95f4<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a6032d3 elementor-widget elementor-widget-text-editor\" data-id=\"3a6032d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1\u5468<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3eb00995 e-con-full e-flex e-con e-child\" data-id=\"3eb00995\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c8ee433 elementor-widget elementor-widget-heading\" data-id=\"7c8ee433\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u5de5\u5177<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aaf179 elementor-widget elementor-widget-text-editor\" data-id=\"7aaf179\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">\u4e00\u5f20\u5927\u7eb8\u6216\u4fbf\u7b7e\uff0c\u7528\u4e8e\u7ed8\u5236\u5ba2\u6237\u65c5\u7a0b\u56fe<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7051b197 e-con-full e-flex e-con e-child\" data-id=\"7051b197\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4a2321 elementor-widget elementor-widget-heading\" data-id=\"4d4a2321\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u6d3b\u52a8\u7b80\u4ecb<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-340dcd7 elementor-widget elementor-widget-text-editor\" data-id=\"340dcd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u5728\u6d3b\u52a8\u5f00\u59cb\u524d\uff0c\u6211\u4eec\u5efa\u8bae\u5b66\u751f\u9884\u4e60<a href=\"https:\/\/redress.com.hk\/zh-hans\/educational-resource\/%e8%a1%a3%e7%89%a9%e4%bd%bf%e7%94%a8%e5%af%bf%e5%91%bd%e5%bb%b6%e9%95%bf%e8%ae%be%e8%ae%a1%e7%90%86%e5%bf%b5\/\">&#8220;<\/a><\/span><a href=\"https:\/\/redress.com.hk\/zh-hans\/educational-resource\/%e8%a1%a3%e7%89%a9%e4%bd%bf%e7%94%a8%e5%af%bf%e5%91%bd%e5%bb%b6%e9%95%bf%e8%ae%be%e8%ae%a1%e7%90%86%e5%bf%b5\/\"><span style=\"font-weight: 400;\">\u957f\u6548\u8bbe\u8ba1&#8221;<\/span><\/a><span style=\"font-weight: 400;\">\u4e3b\u9898\u5185\u5bb9\u3002<\/span> <\/p><p><span style=\"font-weight: 400;\"> <\/span><\/p><p><span style=\"font-weight: 400;\">\u672c\u6b21\u6d3b\u52a8 <\/span><span style=\"font-weight: 400;\">\u5c06\u5f15\u5bfc\u5b66\u751f\u53cd\u601d\u4e2a\u4eba\u6d88\u8d39\u4e60\u60ef\u3002\u901a\u8fc7\u6362\u4f4d\u601d\u8003\u6d88\u8d39\u8005\u89c6\u89d2\uff0c\u4ed6\u4eec\u5c06\u5236\u5b9a\u8bbe\u8ba1\u7b56\u7565\uff0c\u6fc0\u52b1\u6d88\u8d39\u8005\u66f4\u597d\u5730\u517b\u62a4\u4ea7\u54c1\u5e76\u5ef6\u957f\u4f7f\u7528\u5468\u671f\u3002\u5b66\u751f\u4eec\u4f5c\u4e3a\u8bbe\u8ba1\u5e08\uff0c\u5c06\u8c03\u7814\u670d\u88c5\u8d2d\u4e70\u884c\u4e3a\uff0c\u5206\u6790\u6d88\u8d39\u4e60\u60ef\u5dee\u5f02\uff0c\u5e76\u63a2\u7d22\u89e3\u51b3\u65b9\u6848\u3002   <\/span><span style=\"font-weight: 400;\">\u672c\u6d3b\u52a8\u9075\u5faa&#8221;\u518d\u5229<\/span><span style=\"font-weight: 400;\">\u7528&#8221;\u5faa\u73af\u6218\u7565\uff0c<\/span><span style=\"font-weight: 400;\">\u6838\u5fc3\u805a\u7126\u957f\u6548\u8bbe\u8ba1\u7406\u5ff5\u3002<\/span><\/p><p><span style=\"font-weight: 400;\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65e2ae8d e-con-full e-flex e-con e-child\" data-id=\"65e2ae8d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63629b67 elementor-widget elementor-widget-heading\" data-id=\"63629b67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u7b2c\u4e00\u90e8\u5206 - \u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u7ed8\u5236<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7057a7d7 elementor-widget elementor-widget-text-editor\" data-id=\"7057a7d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u672c\u4efb\u52a1<\/span><span style=\"font-weight: 400;\">\u8981\u6c42\u60a8\u4ee5\u6d88\u8d39\u8005\u8eab\u4efd\u5b8c\u6574\u8bb0\u5f55\u4ece\u670d\u88c5\u9700\u6c42\u4ea7\u751f\u3001\u6d4f\u89c8\u884c\u4e3a\u3001\u8d2d\u4e70\u51b3\u7b56\u5230\u4f7f\u7528\u5904\u7f6e\u7684\u5168\u65c5\u7a0b\uff0c\u5e76\u5bf9\u5404\u9636\u6bb5\u8fdb\u884c\u5206\u6790<\/span><span style=\"font-weight: 400;\">\uff08\u65b9\u6cd5\u8bba\u7075\u611f\u6e90\u81ea<\/span><a href=\"http:\/\/www.ideo.com\/blog\/build-your-creative-confidence-customer-journey-map\"><span style=\"font-weight: 400;\">IDEO<\/span><\/a><span style=\"font-weight: 400;\">\uff09\uff1a<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5c06\u6d41\u7a0b\u4e2d<\/span><span style=\"font-weight: 400;\">\u7684\u6bcf\u4e2a\u6b65\u9aa4\u8bb0\u5f55\u5728\u7eb8\u5f20\u6216\u4fbf\u5229\u8d34\u4e0a\u3002\u5373\u4fbf\u662f\u6700\u7ec6\u5fae\u7684\u64cd\u4f5c\u4e5f\u5e94\u5b8c\u6574\u8bb0\u5f55\u2014\u2014\u90a3\u4e9b\u5e38\u88ab\u5ffd\u7565\u7684\u4e92\u52a8\u4f53\u9a8c\uff0c\u5f80\u5f80\u80fd\u6210\u4e3a\u5f00\u53d1\u521b\u65b0\u8bbe\u8ba1\u89e3\u51b3\u65b9\u6848\u6216\u5236\u5b9a\u6c9f\u901a\u7b56\u7565\u7684\u5173\u952e\u7a81\u7834\u53e3\u3002\u4f8b\u5982\uff0c\u670d\u88c5\u8d2d\u4e70\u524d\u7684\u6570\u4f4d\u6d4f\u89c8\u884c\u4e3a\u4f1a\u663e\u8457\u5f71\u54cd\u4ea7\u54c1\u9009\u62e9\u548c\u54c1\u724c\u8ba4\u77e5\u3002   <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6309\u987a\u5e8f\u7ec4\u7ec7\u6b65\u9aa4\u3002<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">\u4e0e\u4e00\u4f4d\u540c\u5b66\u7ed3\u5bf9\uff0c\u6bd4\u8f83\u4f60\u4eec\u7684\u65c5\u7a0b\u56fe\u3002\u5bfb\u627e\u884c\u4e3a\u4e0a\u7684\u76f8\u4f3c\u4e4b\u5904\u6216\u6a21\u5f0f\u3002\u6709\u4ec0\u4e48\u8ba9\u4f60\u60ca\u8bb6\u7684\u53d1\u73b0\u5417\uff1f\u8bf7\u9010\u6b65\u8be6\u7ec6\u5206\u6790\u3002  <\/li><\/ol><p><span style=\"font-weight: 400;\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21341480 e-con-full e-flex e-con e-child\" data-id=\"21341480\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c51068d elementor-widget elementor-widget-heading\" data-id=\"c51068d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u7b2c\u4e8c\u90e8\u5206\u2014\u2014\u521b\u610f\u89e3\u51b3\u65b9\u6848<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e35c9e elementor-widget elementor-widget-text-editor\" data-id=\"2e35c9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u4e0b\u4e00\u6b65\u662f\u901a\u8fc7\u4e8e\u6bcf\u4e2a\u6b65\u9aa4\u8003\u8651\u6d88\u8d39\u8005\u7684\u884c\u4e3a,\u60f3\u8c61\u53ef\u4ee5\u5ef6\u957f\u8863\u7269\u4f7f\u7528\u5bff\u547d\u7684\u53ef\u884c\u89e3\u51b3\u65b9\u6848\u3002 <\/span><span style=\"font-weight: 400;\">\u8bd5\u60f3\u60f3\u521b\u65b0\u6027\u5982\u4f55\u4ee4\u6bcf<\/span><span style=\"font-weight: 400;\">\u4e00\u6b65\u9aa4\u6709\u6240\u6539\u5584,\u6216\u8005\u53ef\u5728\u65c5\u7a0b\u4e2d\u6dfb\u52a0\u6216\u5220\u9664\u54ea\u4e9b\u6b65\u9aa4\u3002<\/span><\/p><p> <\/p><p><span style=\"font-weight: 400;\">\u9009\u53d6\u4e00\u79cd\u89e3\u51b3\u65b9\u6848\u5e76\u6269\u5c55\u4f60\u7684\u60f3\u6cd5\u3002<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div 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